Ralph Two Seat Mink Velvet Sofa

Returns Policy

If you have ordered goods and do not require then for any reason then the buyer will be responsible for the return charge of the item. If the item is a bespoke order then we cannot strictly accept any returns even if the item has not be received by the buyer. If the item has not been despatched then the customer will be liable for 50% of the item cost.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you are a consumer you have the right, in addition to your other rights, to cancel your contract within 14 working days of receipt of the relevant product(s). You must return the goods to us at your cost and we advise you to ensure the goods are adequately insured during any return journey.

Shipping

We offer UK HOME DELIVERY We complete all deliveries of stock items WITHIN 5-7 working days from placing of order. We deliver using a furniture delivery specialist. They will telephone to book in the delivery date and give you an estimated delivery time, they then send a text before the day of delivery to confirm your item has been loaded onto the delivery vehicle, on the day of delivery they will phone 1 hour ahead to advise you they are soon to be with you, which saves a lot of time taking the day off work or waiting in all day. Our standard delivery service is 1 person into the property any room of choice, not including upstairs. Small to medium items may be delivered using the same service but one man only ground floor room of choice within 10 business days, for speed & efficiency, please select at checkout your preferred method. Please phone to discuss your delivery requirements if not sure or have any special requests, we will do our best to accommodate your needs.